Claims Services

If you are suffering from a serious illness or injury, call your local emergency services and seek immediate help.

24/7 Emergency Medical Evacuation and Travel Medical
Claim Services

Travel Medical Coverage Reimbursement Claims:

If you purchased the Travel Medical Coverage option for your plan and have been provided medical services, please download the claim form and submit for reimbursement of eligible benefits: Click Here for Claim Form.
Please Note: All claims must be filed within the time period specified in your plan. The insurance provided shall be in excess of all other valid and collectible insurance of indemnity, see your plan terms for details.

You may mail your claim form/documentation to:
Co-ordinated Benefit Plans, LLC
On Behalf of Travel MedEvac
P.O. Box 26222
Tampa, FL 33623

Or E-mail your information to: NWTraveClaims@cbpinsure.com
Phone: 866-223-4772 (Direct Dial 727-450-8796)

IMPORTANT: To facilitate prompt claims settlement please be sure to include the following when submitting your claim form:

  • Detailed medical statements and medical records from treating physicians
  • Copies of invoices with receipts, or applicable credit card/bank statements, for proof of payment of medical services performed and medical supplies provided
  • Please Note: A copy of the Explanation of Benefits (EOB) for any other health insurance you have may be required, in order to coordinate benefits among insurers
  • Co-ordinated Benefits Plans may follow-up with you and/or the treating physician(s)/hospital, with questions and requests for additional information as appropriate.

    Medical Evacuation Claims
    Travel Medical Expense Guarantee of Payment
    24/7 Assistance Services

    If you are currently hospitalized and seek a Guarantee of Payment for travel medical expenses, a possible emergency medical evacuation, or any other assistance services provided under your specific plan, please call:

    1-888-963-4933

    Outside the USA or Canada, Please Dial

    1-602-344-9225
    NEED ASSISTANCE?

    If currently hospitalized and seeking a guarantee of payment or to determine if a medical evacuation is warranted, our assistance provider will secure additional information by contacting doctors and hospital administrators to obtain a comprehensive medical assessment. This assessment will help determine the needs of the patient and if an evacuation is medically warranted.

    Whether you are the insured or calling on behalf of the insured, please have the following information available:

    • Full Name of Insured Patient
    • Current Condition of Insured Patient
    • Name of the Hospital and Location
    • Hospital Phone Number(s)
    • Name of Physician(s)/Hospital Administrator
    • Policy Number or Plan ID

    All medical evacuation, travel medical and assistance services are managed by Travel MedEvac’s Assistance Service Provider. Due to the nature of the services, a reasonable period of time and diligence will be required to properly assist with a guarantee of payment or to initiate a medical evacuation. All arrangements made for medical evacuation services must be made and approved through Travel Medevac’s Assistance Service Provider in advance. Travel MedEvac’s Assistance Service Provider utilizes an extensive network of highly accredited CAMTS and EURAMI air ambulance providers for your care.

    Some restrictions may be imposed from time to time by the CDC, U.S. Government, other governing entities or host countries where traveling, which may limit the availability of some services beyond Travel MedEvac and its Assistance Service Provider’s control.

    Travel MedEvac is not responsible for any charges or expenses incurred without our prior authorized written approval.